Welcome Back Kerry

A big welcome back to Kerry, recently appointed Assistant Care Manager and Company Trainer.

Kerry left TLC just over 3 years ago to become an assessor at a local training company, during this time she supported learners to gain a greater knowledge and understanding in Social Care along their journey to achieving their qualification in Health and Social Care.

Kerry is registered with Social Care Wales as a Health Care Professional and will be supporting the TLC workforce with this and all areas of Training, she has a Level 5 Diploma in Health and Social Care along with her teaching qualification.

Kerry’s focus is to support the highest standards in the delivery of care to all people using our services both at Chaseley House and in the community.

Gary 5 year long service award

Congratulations to Gary, he received his 5 year long service award last week, from Office administrator, Sophie who has recently returned from her maternity leave.

Gary brings a mature quality to his Role of Professional Care Worker, he is funny, kind and always immaculately turned out, he is popular with the people he supports and his colleagues too, he enjoys showing the newer workers the way to deliver high standards of care which is great, we were all new once.

Thank you Gary, keep up the good work and enjoy your extra day of annual leave along with another pay rise.


Cai 3 year service award

Congratulations to Cai, who received his 3 year service award last week, Cai brings wonderful qualities to the role of Professional Care Worker, he is smart, reliable and kind to name a few, he also speaks Welsh which makes him popular with the people living in the Conwy Valley along with are other Welsh speaking service users.

Thank you Cai, keep up the good work and enjoy your extra day of annual leave along with your pay rise.

Dilwyn in action

Here is Dilwyn in action, he is tending to our beautiful garden at Chaseley House. Who said men can’t multi task?

Dilwyn splits his work hours between caring for our residents and keeping everything ship shape from the general maintenance at the House to the Health and Safety as he is our Health and Safety Officer. Dil is also married to Cathy one of our Managing Directors.

Coronation Party at Chaseley House

Congratulations to Emma for 6 years’ service with TLC

Congratulations and Thank You to Emma for 6 years’ service with TLC.

I started working with TLC 6 years ago, April 2017 following working in a spa for 8 years and having mainly health and beauty experience. This area of work seemed like a good next step for me, as I was already familiar with dealing with clients and providing care and comfort whilst they visited the spa. I was right, I felt I settled straight into the care role, and I loved it, I looked forward to visiting my clients daily and caring for them. I particularly enjoyed the manual handling passport training, and the medication training as these were all very new to me and interesting.

“Care isn’t just about making someone a cup of tea or providing personal care, there is various equipment and complexities of care needs, and I loved learning all about these and growing more and more in my role as a care worker. The job fulfilment isn’t something you can compare to in any other job, you are assisting people in their daily living and helping them to stay independent for as long as possible, it is so rewarding.

“I had completed my level 3 Health and Social care by April 2018, which gave me even more knowledge and experience working in the care sector, I received great support from my mentor and she was able to come out and observe me in the community so she could sign me off for my units, rather than writing some of them up, that was really helpful and there was no pressure at all during the observations.

“I had been working in my role as care worker for 3 years when a position became available as a care supervisor. I attended the interview with managing director Olwen and shared all my knowledge and experience regarding why I would be a good candidate for the role. I had worked as a spa assistant manager during my time in the spa job, so I had some leadership experience under my belt along with all the care experience I had now gained with TLC.

“I started working in my new supervisor role taking out new carers on shadow shifts in the community, I particularly loved this part of the role as I really loved guiding new carers, and could fully understand their position as I was there once myself.

“While working closely with the carers I realised I had very good people skills, and 6 years on I am now working within the HR department as Welfare Officer and HR team leader. This role suits me so well and I feel I support the carers particularly well as I have done the job myself and built up the experience to now be able to provide support for the carers, where they need it from a welfare side of things.

“I am loving my journey with TLC and can’t believe how many doors and opportunities it has opened for me, there are so many paths you can go down with care. We also have carers who have been working as a care worker for 15 years + and are now receiving the benefits of the ‘loyalty scheme’ TLC have in place, which is benefits and rewards for long service. I know a lot of care companies don’t have this scheme, and this is just one of the few things that makes TLC stand out as an exceptional company to work for.

“I had no experience in care when I applied for the job, and I haven’t looked back.

If you are looking for a new start, something challenging but rewarding with great benefits, then go for it!

Thank You to Enfys for 8 years service at TLC

Congratulations and Thank You to Enfys for 8 years service at TLC and welcome back Sophie, we are excited to have you back at the office.

Congratulations to Enfys, Registered care worker, pictured here receiving her 8 yearlong service award from our office administrator/care supervisor, Sophie.

Enfys works as a key member of the Llanfair/ Pen team, she took the plunge to change her career from caring for children, to caring for adults and older people, she brightens the days of those she visits and is a big part of the local community. We wish her and her hubby a well deserved holiday in Canada, next month.

Sophie is almost part of the furniture at TLC, she started with us, over 9 years ago, as a care worker, she was promoted to a supervisor role, then joined the office team, during her career at TLC, Sophie got a Diploma in Health and Social Care, got married and had 2 beautiful little girls, she is returning to our office team next month, from her maternity leave.

We have vacancies for care workers and a long list of people wanting to use our services, if you would like more information please send a message

Thank You to Michelle for 5 years service at TLC

Congratulations and Thank You to Michelle for 5 years service at TLC.

Congratulations to Michelle, Care Coach Supervisor who has completed 5 years’ service with us at TLC. She works across all 4 of our areas and knows our clients, their families and what support they need. Michelle guides the teams to work safely and respectfully, you would never guess she made coffee for a living before embarking on her career in Care.

Presenting Michelle with her service award is Sarah, who is our Assessment and Reviewing officer. Sarah has been with us at TLC for almost 9 years and these 2 ladies work with our teams of professional care workers and provide the knowledge, experience and qualifications to support the overall wellbeing of the people who need our services. We look forward to working with you Ladies to continue to evaluate and improve what we do.

Neither Sarah or Michelle had any knowledge about the care industry when they joined TLC, if you think you could join our team then please message or email: andrea@tenderlovingcare.org.uk

Coach/Supervisor Rosina achieves 5 years service with TLC

We celebrate, Coach/ Supervisor, Rosina, achieving her 5 Years Service with TLC!

Rosina is pictured here with Olwen, one of the 3 company directors at TLC, in the garden of their recently acquired care home, Chaseley House. TLC are running both the Domiciliary service and Care home service from their office here.

Rosina is a great role model and as a professional care worker, she delivers the highest standard in care, promotes independence, and improves the quality of life to the service users lucky enough to know her. TLC value Rosina’s loyalty and dedication to both the service users’ and to us, her employer. Thank you for the last 5 years and we look forward to the future.

Rosina was promoted to coach / supervisor due to her experience with TLC but also because she works as a team player, she trains best practice, deals with sensitive issues, and respects everybody’s dignity, colleagues and service users’ alike. Rosina has built relationships with healthcare professionals and works closely with them to achieve the best outcomes for those in her care.

Rosina plays a big part in the TLC family and is happy when she is showing new employees how to do the job she clearly loves. We could do with more carers like Rosina and if you feel you have what it takes then please send us a message!

Community Care Assistant