Tender Loving Care Ltd ("TLC", "we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use and store personal information when you use our website or contact us.

Company No: 6344760. Registered address: Anson House, 1 Cae'r Llynen, Llandudno Junction, Conwy, LL31 9LS.

What information we collect

We may collect the following personal information:

• Name, email address, phone number and postal address when you contact us or submit a form
• Information you provide when applying for a position with TLC
• Technical data including IP address, browser type and pages visited (collected automatically)

How we use your information

We use the information we collect to:

• Respond to your enquiries or job applications
• Provide and improve our care services
• Meet our legal and regulatory obligations
• Send relevant information if you have consented to receive it

Legal basis for processing

We process your data under the following lawful bases (UK GDPR): legitimate interests (responding to enquiries), performance of a contract (care services), legal obligation (regulated care records), and consent (marketing communications).

How long we keep your data

We retain personal data only for as long as necessary. Enquiry data is held for up to 6 months. Client care records are retained in accordance with CIW regulatory requirements. Job application data is held for 6 months unless you join TLC.

Sharing your data

We do not sell your personal data. We may share data with trusted third parties (such as our IT systems provider) solely to operate our services. Where required by law, we may share information with regulators including Care Inspectorate Wales.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request erasure of your data
• Object to or restrict processing
• Lodge a complaint with the ICO (ico.org.uk)

Cookies

Our website uses cookies. Please see our Cookie Policy for full details.

Contact us

For any privacy-related queries, contact us at office@tenderlovingcare.org.uk or call 01492 592177.